Step 1 · Your order
You’ll find this in your delivery or order confirmation email.
Include the S or P at the end.
Search your inbox for your delivery confirmation. If a return is already in progress, open the latest collection email for a link to your request.
Step 1 · Secure verification
Use the postcode where the original order was delivered. You can choose a different collection address later.
Check the complete reference and delivery postcode in your original email. For your privacy, we don’t show possible matches.
Step 2 · Your returns
Step 2 · Get ready
Add up to two JPEG or PNG photos, each under 2 MB, to help us check your packing. Avoid personal information in the photos.
Step 3 · Collection details
This is your collection address, which can differ from the original delivery address.
UK address lookup powered by Postcoder
Include your house number or building name. Add the flat or unit if the building has more than one property.
Step 3 · Date & contact
Available working days are shown below. Claude will check availability with the courier before confirming your booking.
Available dates are being refreshed. Please try again shortly.
Step 4 · Final check
Your request
We’ll check your details and arrange your collection. Watch your inbox for updates.